Contact
Do you have a question about our products, your order, or the installation of your Hexagon LED lighting? Feel free to contact us. We're ready to help you quickly and personally.
๐ฉ Email
For all your questions or comments:
โ๏ธ info@hexagonled.nl
We usually respond within 24 hours on business days.
๐ Telephone contact
Prefer direct contact?
๐ Call us on: +31614390258
Available on weekdays from 9:00 AM to 6:00 PM.
Frequently Asked Questions
๐ก 1. Can I install the Hexagon LED lighting myself?
Yes, absolutely. The system is plug-and-play and comes with clear instructions and mounting hardware. No technical knowledge required.
๐ 2. What is the delivery time?
Order before 4:00 PM on weekdays and your order will be shipped the same day. Standard delivery time is 1โ2 business days within the Netherlands and Belgium.
๐ 3. Can I connect multiple sets together?
Yes, multiple sets can easily be connected. Separate connection cables are available for this purpose in our webshop.
๐งฑ 4. How can I confirm the system?
There are three options:
- With screws to a fixed ceiling
- With tie-wraps to a system ceiling or grid system
- Freestanding or wall mounting (inner part only)
๐ง 5. Is the lighting waterproof?
Yes, the light is IP54-certified, meaning it's dust and splash-proof. Suitable for garages and damp areas, but not for outdoor use in the rain.
๐ณ 6. What payment methods do you accept?
You can pay with us using iDEAL, Bancontact, PayPal, credit card, Apple Pay, Google Pay, Klarna (pay later) and bank transfer.
๐ 7. Can I return my order?
Yes, you have a 14-day return policy. Please contact us first at info@hexagonled.nl and we'll help you further.
๐งพ 8. Will I receive an invoice with my order?
Yes, once your order has been placed and paid, you will automatically receive a digital invoice by email.
๐ฆ 9. What should I do if my order arrives damaged?
Please check your order upon receipt. Is anything damaged? Please report it within 48 hours by email with photos, and we'll resolve the issue quickly.
